List your assets
Record equipment models, locations, ages and service history. This provides a practical starting point for coverage discussions.
Compare maintenance proposals by their written scope, not only their name.
Record equipment models, locations, ages and service history. This provides a practical starting point for coverage discussions.
Check what planned visits include, which breakdown services are covered and whether specified replacement parts are included.
Ask about consumables, misuse, unsupported equipment, travel and obsolete parts. Confirm applicable charges in writing.
Agree fault reporting, escalation contacts, service records and response commitments. Retain a copy of the final scope with your asset register.
General procurement guidance. Confirm all technical and contractual requirements for your project.
Use the same equipment list when requesting different maintenance proposals. Compare planned visits, breakdown support, labour, parts, consumables, travel, reporting and exclusions in separate rows. Mark unclear items for written clarification instead of assuming the packages are equivalent.
Review the starting condition of the assets and identify pre-existing faults. Confirm how additional work is approved and how service records are supplied. At renewal, update the asset list and use the previous records to discuss any changes to the required coverage.
Tell us about your facility, product requirements and project stage.